Privacy Policy

Our Commitment to Your Privacy

Timberpride Ltd is committed to protecting your personal data and respecting your privacy.

This privacy policy explains how we collect, use, and safeguard personal information when you visit our website (www.timberpride.co.uk) or contact us regarding our structural oak framing services.

Timberpride Ltd is the data controller for the purposes of UK data protection law.

What Information We Collect

We may collect and process the following personal information:

• Name
• Email address
• Telephone number
• Postal address
• Project details submitted through our enquiry forms
• Any correspondence you send to us

We may also collect limited technical information automatically through cookies (see our Cookie Policy for further details).

How We Use Your Information

We use your personal information to:

• Respond to enquiries
• Provide quotations or project information
• Communicate regarding structural oak framing services
• Maintain internal business records
• Improve our website and services

We will only process your personal data where we have a lawful basis to do so under UK data protection legislation.

These lawful bases may include:

• Your consent (for example, where you opt in to marketing communications)
• Performance of a contract or steps prior to entering into a contract
• Legitimate business interests (such as responding to enquiries)

Marketing Communications

We will only send promotional or marketing communications where you have provided consent or where permitted by law.

You may withdraw consent at any time by contacting us using the details below.

Data Storage & Retention

Your information may be stored securely within our internal systems or CRM software.

We retain personal data only for as long as necessary to fulfil the purpose for which it was collected, including legal, accounting, or contractual requirements.

When personal data is no longer required, it is securely deleted or anonymised.

Sharing of Information

We do not sell, rent, or trade personal information.

Your information may be shared with trusted service providers (such as IT support, hosting providers, or CRM systems) where necessary for business operations. These providers are required to protect your data and process it only in accordance with our instructions.

We may also disclose personal information where required by law.

Data Security

We implement appropriate technical and organisational measures to safeguard personal data against unauthorised access, alteration, disclosure, or destruction.

Your Rights

Under UK data protection law, you have the right to:

• Request access to your personal data
• Request correction of inaccurate data
• Request erasure of your data (where applicable)
• Restrict or object to processing
• Request transfer of your data (data portability)
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details below.

Complaints

If you have concerns about how your personal data is handled, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

We would, however, appreciate the opportunity to address your concerns first.